Swinton Car Insurance Rip Off

Problems With Swinton's Car Insurance?

Question: I was insured with Swinton's for one of my 2 cars. When i bought my current car (Estate Car) they quoted me over £700 but i could not get it any cheaper cos a previous insurance company would not release my no claims bonus (Nearly 10 Years) after my car was hit by a works vehicle. I finally got my no claims back 2 months ago and Swinton's said they would amend my policy to include my no claims bonus. They told me my payments would come down from £45 a month to about £30 a month. I never got any letters or phone calls off Swinton's. I made a payment last month at their office as the direct debit had not gone through and i was told that it was my last payment and i was covered until next year. I got a letter from Swinton's yesterday telling me i owed nearly £100!! They wanted £51 payment on the policy as a final payment and another £45 cancellation fee. I paid it yesterday and i was told if i called them this morning they would set my policy back up and i would not have to pay a deposit. I phoned them this morning and the woman i spoke to told me they wanted £45 deposit and £55 per month direct debit!! They quoted me nearly £500 for a year which is a complete rip off. That incuded my no claim discount of nearly 10 years. She spoke to me like i was nothing. I asked why they wanted so much after she told me yesterday that i had no deposit to pay and she would not answer me she just kept saying 'Do you want the policy or not'. She was very rude to me and i am furious that she would not answer my questions. They seem to be making it up as they go along. I found another insurance company today who quoted me £350 for the full year with a £35 deposit. Can Swinton's do this? Who do i complain to?

Answer: swinto should be closed down.